Delivery & Returns
Shipping Costs
Order as many RuuviTags as you wish. Shipping cost will be the same. If you order multiple products, highest shipping cost will be applied.
| Destination | Matkahuolto | DHL Global Mail | DHL Express |
|---|---|---|---|
| Finland * | |||
| 1-pack | 3.90 € | N/A | 17.90 € |
| 3-pack or other | 6.90 € | N/A | 17.90 € |
| Europe (EU)* | |||
| 1-pack | N/A | 4.90 € | 19.90 € |
| 3-pack or other | N/A | 9.90 € | 19.90 € |
| Europe (non-EU) | |||
| 1-pack | N/A | 3.90 € | 16.90 € |
| 3-pack or other | N/A | 7.90 € | 16.90 € |
| USA & Canada | |||
| 1-pack | N/A | 6.90 € | 19.90 € |
| 3-pack or other | N/A | 9.90 € | 19.90 € |
| Thailand | |||
| 1-pack | N/A | 6.90 € | 25.00 € |
| 3-pack or other | N/A | 12.90 € | 25.00 € |
| Special Destinations ** | N/A | N/A | 40.00 € |
| Rest of the World | N/A | N/A | 35.00 € |
* Price includes VAT
** Special destinations: Cape Verde, Comoros, Guinea, Guinea-Bissau, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Nigeria, Reunion, Sao Tome and Principe, Saint Helena, Senegal, Seychells, South Africa, Swaziland, Tanzania, Togo, Tunisia, Uganda, Zimbabwe, Afganistan, Bhutan, Cambodia, Jordan, Laos, Lebanon, Macao, Maldives, Mongolia, Myanmar, Nepal, Sri Lanka, Vietnam, Bermuda, Guam, Kiribati, Marshal Islands, Micronesia, New Caledonia, Niue, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu, South American countries.
No shipping
- China, Hong Kong, Rwanda, Sierra Leone, Somalia, South Sudan, Sudan, Iran, Iraq, North Korea, and Syria.
RETURNS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@ruuvi.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ruuvi.com and wait for further instructions.
Shipping
To return your product, you should email us first info@ruuvi.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.