DELIVERY COSTS
Note! DHL might charge additional fees due to customs declaration when delivered countries outside of European Union. Please see more information here.
Shipping to Finland:
- Posti 9.90€ incl. VAT (<5 business days)
Shipping to Europe:
- DHL 24.80€ incl. VAT (<5 business days)
- Unregistered, not insured letter by standard Post 10.90€ incl. VAT (~10-20 business days).
- Note! Additional costs due to customs, local taxes and import fees might occur when shipped to countries outside of EU.
Shipping to USA and Canada:
- Express letter by standard Post 20.00€ (~10-20 business days)
- DHL 25.00€ (<5 business days)
- Note! Additional costs due to customs, local taxes and import fees might occur.
Shipping to special destinations (Cape Verde, Comoros, Guinea, Guinea-Bissau, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Nigeria, Reunion, Sao Tome and Principe, Saint Helena, Senegal, Seychells, South Africa, Swaziland, Tanzania, Togo, Tunisia, Uganda, Zimbabwe, Afganistan, Bhutan, Cambodia, Jordan, Laos, Lebanon, Macao, Maldives, Mongolia, Myanmar, Nepal, Sri Lanka, Vietnam, Bermuda, Guam, Kiribati, Marshal ISlands, Micronesia, New Caledonia, Niue, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu, South American countries) :
- DHL 40.00€ (<5 business days)
- Note! Additional costs due to customs, local taxes and import fees might occur.
Rest of the world
- Express letter by standard Post 25.00€ (~10-20 business days)
- DHL 40.00€ (<5 business days)
- Note! Additional costs due to customs, local taxes and import fees might occur.
No shipping
- Rwanda, Sierra Leone, Somalia, South Sudan, Sudan, Iran, Iraq, North Korea, and Syria.
RETURNS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@ruuvi.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ruuvi.com and wait for further instructions.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us first info@ruuvi.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.